Account
Signing in, your profile, password, and the interface language.
Signing up
- Click Start for free on the front page or Sign Up in the header, or go to
/register. - Enter your Name, Email, Password (8 characters or more, with at least one uppercase letter, one lowercase letter, one digit and one symbol), Confirm password and Country.
- Tick the three boxes — that you are 14 or older, that you agree to the Terms of Service, and that you agree to the collection and use of your personal data — then click Create Account. The button stays disabled until all three are ticked.
- The screen changes to Check your email and an email titled "Confirm your PodoLay email address" arrives at the address you entered. Click the "Confirm email" button (or the link) in the email: verification completes, you are signed in right away and taken to the Dashboard.
The verification link is valid for 24 hours. If the email does not show up, check your spam folder; if it is still missing, click Resend verification email on the screen shown right after sign-up (once per minute). On the login screen the same button appears under the error when you try to sign in with an unverified account, and an expired link opens a screen where you can enter your email and get a new one. You cannot sign in before verifying ("Your email address has not been confirmed yet"). Your country sets the language of the verification email and the interface (Korean for South Korea, English elsewhere — whatever language the sign-up page was shown in) and the default language of new documents. Change the interface language from the language menu (Language) in the header and the document language under Language in the document settings. An email that is already in use cannot sign up again ("That email is already registered"). An administrator can also create an account for you (in that case there is no email verification). If the administrator has closed sign-up, the sign-up buttons do not appear on the front page or in the header and "Sign-up is currently closed" is shown — ask the administrator for an account.
Related questions
- How do I sign up?
- How do I create an account?
- I never received the verification email
- Why does sign-up ask for my country?
Signing in
- Click Log In on the front page or go to
/login. - Enter your Email and Password and click Log In.
- After signing in you land on the Dashboard.
After 5 wrong passwords in a row the account is locked for 30 minutes. Wait, or reset your password as described in "Forgotten password" — that unlocks it right away.
Related questions
- I can't log in
- My account is locked
Session expiry
For security you are signed out automatically after a period of time and a "session expired" notice appears. Just sign in again. Whatever you were editing in the editor is kept in the server's working copy, so nothing is lost (see "Saving" in the "Editor screen" article).
Related questions
- I was suddenly logged out
- It says my session expired
My account
Click your name on the right of the header to open the My Account page. The left menu is split into Account, Password and Plan.
Under Account:
- Name — edit your name and save.
- Email — the email you sign in with. It cannot be changed here.
- Country — the country chosen at sign-up (or by the administrator who created the account). The default language of new documents comes from this value.
Related questions
- How do I change my name?
- Can I change my email address?
Deleting your account
At the bottom of the Account screen, under Delete account, enter your password, tick the confirmation and click Delete account. Your documents, uploaded images and fonts, and edit history are all deleted and cannot be recovered. Billing records and support inquiries are kept only for the period required by law. If you have a paid subscription, cancel it first under Plan.
Related questions
- I want to delete my account
- What happens to my documents if I close my account?
Changing your password
- On the My Account page choose Password in the left menu and enter your Current password.
- Enter the same new password in New password and Confirm new password. It must be at least 8 characters and contain at least one uppercase letter, one lowercase letter, one digit and one symbol.
- Click Change Password.
Changing your password signs you out of every other device; only the one you are using stays signed in.
Related questions
- I want to change my password
Forgotten password
- Click Forgot your password? on the login screen.
- Enter the email you signed up with and click Send reset email. If the address is registered, an email titled "Reset your PodoLay password" arrives (the link is valid for 1 hour and can be requested once per minute).
- Open the link in the email, enter a new password (same rules as at sign-up) twice and click Change password and sign in. You are signed in right away and taken to the Dashboard; every other device is signed out. An account locked by failed sign-ins is unlocked too.
If the email does not arrive, check your spam folder. An administrator can also reset it for you.
Related questions
- I forgot my password
- The password reset email never arrived
Signing out
Click Log Out on the right of the header. Any editor tab that is still open can no longer save, so it is safest to Save in the editor and close it first.
Related questions
- Where do I log out?
Notifications
The bell icon in the header (Notifications) shows how many new notifications you have. Click it to open the list.
- You get messages from administrators (Admin), system messages such as updates and maintenance, document requests from other members, and word on whether a member accepted or declined a document you sent.
- A document request has Accept and Decline buttons. If you accept, the document's current content is copied into your documents and appears in the Received Files folder on the Documents tab; it counts toward your storage and document limits. If you don't have enough space you are told so and the request stays. Deleting a request you haven't answered counts as declining it.
- Clicking a notification marks it read, and Mark all read marks everything read at once. Delete notifications you are done with using the X on the right of each item.
- New notifications appear within a minute, or when you come back to this window.
Related questions
- Where do I see notifications?
- How do I receive a document someone sent me?
- Is the sender told if I decline a document?
Interface language
Choose 한국어 or English from the language menu (Language) in the header. You can switch before signing in; when you switch while signed in, the choice is saved to your account and used next time too. The Language menu in the editor's top bar changes the same setting.
The interface language is not the document language. The document language is set under Language and in the editor's Document Setup.
Related questions
- How do I switch the interface to English?
- Is the interface language different from the document language?