PodoLay

Refund Policy

This policy sets out refund conditions for PodoLay paid plans (subscriptions), add-ons and one-time passes and forms part of the Terms of Service. Consumer rights under the Act on Consumer Protection in Electronic Commerce of the Republic of Korea, and any mandatory consumer law that applies to you, are guaranteed regardless of this policy.

1. Seller and payment processing

  1. Sales, payments, invoices, receipts and refunds for paid plans are handled by our Merchant of Record, Paddle.com Market Limited.
  2. Receipts and payment history are available under My Account › Plan › "Payment & receipts".

2. Subscriptions and automatic renewal

  1. Paid plans renew automatically every month, on the same day of the month as the first payment.
  2. You can cancel at any time. After cancelling, your paid plan stays until the next billing date and then changes to the Free plan. A scheduled cancellation can be withdrawn before the next billing date.
  3. Upgrades and downgrades are prorated for the remaining period — an upgrade charges the difference immediately, and a downgrade credits the remaining amount against the next payment.
  4. Add-ons such as extra storage are attached to your plan subscription and billed with it on the same date. Increasing an add-on mid-cycle adds the prorated amount for the rest of the period to your next payment; reducing it deducts the difference from your next payment. When you cancel, add-ons end together with your plan on the next billing date.

3. 14-day refunds

  1. If you ask within 14 days of a payment, we give a full refund of that payment, for any reason. This applies equally to first payments, renewals, add-ons such as extra storage, and one-time passes (PDF, AI assistant).
  2. For users on a paid plan, add-ons and passes are billed together with the plan, so the 14 days count from the billing date on which they were charged.
  3. You can cancel your subscription at any time (Section 2), and no further payments are taken after cancellation.

4. How to request a refund

  1. Request a refund through a support inquiry or by emailing support@podo.it.kr, stating your account email and the payment date. You can also ask Paddle directly by following the instructions in your receipt email.
  2. The Company responds within 3 business days. Refunds are returned via Paddle to the original payment method; depending on the card issuer this can take 5–10 business days.
  3. When a plan payment is refunded, the paid plan and its add-ons end immediately and the account moves to the Free plan. When only an add-on is refunded, only that add-on ends; when a pass payment is refunded, the unused passes from that payment are removed. Either way, existing documents and files are not deleted.

Supplementary provisions

This policy takes effect on 2026-10-03. Contact: support@podo.it.kr